Reply for Hutch Care

This is in reference to one of my earlier posts - A mail to Hutch Feedback. I was pleasantly surprised to have a such a prompt response to my mail in just a few hours time. I feel little satisfied that they care about their customers in at least getting back to them in time but ultimate satisfaction would be when they could really look into the issue and get something going from their end to really resolve the issue.

I don’t really know why I go to such an extent of writing to Customer care of different companies whenever I face any minor issue with their services, when lot of other people ignore those things. I guess I might attribute this to a quote I read quite sometime back, “If You Don’t Ask, You Don’t Get”.

See one of my earlier post -> Poor Customer service in India has become a norm

Dear Mr. Gombar,

Thank you for your email dated 24/11/2006 regarding the network inconvenience you are facing.

We regret the inconvenience caused to you. We would request you to kindly provide us with the mentioned below details so that we can get your concern checked:

1. Complete address where you are facing the network problem
2. Number of signals you receive on your handset
3. Handset model you are using

As soon as we will receive the above details, we will get your concern checked. One of our Hutch care executives will get in touch with you in 7 days to confirm the status of your concern.

We assure you with the best of our services and co-operation in resolving your concern.

Should you need any further assistance, do call or email us. We’ll do our best to assist you.

Warm regards,
Hutch Care